apparently the free speed upgrade is available in my area.But i need to pay for it ?
Many thanks for getting in touch about the speed boost.
The speed boost is free and available to all existing customers who have not made a package change since Nov 2015.
I have messaged the speed boost teams to see if you fall into that category. If you do then you will get your speed boost within the next 48 hours as the teams do not work on Sundays.
I can also see you have an engineer booked for next week. If you could keep us posted on how this goes for you and if you need anything else from us please just let us know.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"