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STEELMQN
On our wavelength
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Message 1 of 12
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Free speed upgrade 100mb connection to 150mb

Free speed upgrade that I was offered to move from a 100mb connection to 150mb that I was offered and suppose to be receiving back in August/September.
Yet so far I've seen no change or increase in my speeds since I chose to opt into the increase.

And on my virgin media page it say.... your speed boost is complete Your connection speed is now up to 100mb was on 100mb to start with 

so no free upgraded what is going on.....? 

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jb66
Alessandro Volta
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Message 2 of 12
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Re: Free speed upgrade 100mb connection to 150mb

Sounds like you've upgraded your bundle recdntly to a new bundle that doesn't come with the speed boost
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STEELMQN
On our wavelength
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Message 3 of 12
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Re: Free speed upgrade 100mb connection to 150mb

NO same bundle have had for last 5 years so that's not it.

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Superuser
Superuser
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Message 4 of 12
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Re: Free speed upgrade 100mb connection to 150mb


STEELMQN wrote:

NO same bundle have had for last 5 years so that's not it.


pretty much anything from November last year will cancel the speed upgrade - i paid line rental saver and that was enough - you could give retensions a call and see if they will upgrade you for free - helps if you are out of contract 

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

 

____________________

Tony
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STEELMQN
On our wavelength
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Message 5 of 12
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Re: Free speed upgrade 100mb connection to 150mb

NO same bundle was told this by virgin media so don't know what is going on

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Superuser
Superuser
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Message 6 of 12
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Re: Free speed upgrade 100mb connection to 150mb

Have you taken any discounts?
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STEELMQN
On our wavelength
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Message 7 of 12
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Re: Free speed upgrade 100mb connection to 150mb

NO discount

oh well don't ever get 2mb so not holding out for 150mb virgin media empty promise free speed upgrade joke and price increase

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Superuser
Superuser
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Message 8 of 12
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Re: Free speed upgrade 100mb connection to 150mb

Only way to become ineligible that I know of is either any alteration to your contract in any way (doesn't have to be broadband related) or by accepting discounts.

This is going back to last October/November.

Unless you are a newer customer since then?
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STEELMQN
On our wavelength
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Message 9 of 12
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Re: Free speed upgrade 100mb connection to 150mb

Be good if virgin media would get back to me on the matter..............? 

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Superuser
Superuser
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Message 10 of 12
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Re: Free speed upgrade 100mb connection to 150mb

They reply based on the oldest post first. Every time you reply you go to the back of the queue, which is currently between 1-2 weeks.


If you want a faster response, ring them up, however you will be dealing with scripts
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