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MillieBella
Tuning in
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Message 1 of 12
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Free broadband speed boost, 152 mbps to 200 mbps

For over a year every time I Iog on to  my account I am told about my free speed boost from 152 to 200. Now told I will get it in July 2015! Bit confused as to why I still don't appear to have had it.

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Superuser
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Message 2 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

The speed boost is opt in. Have you gone to take it or was it telling you to hold on tight?




July 2015 seems to be some sort of default 'something broke' code.
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benmax1311
On our wavelength
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Message 3 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

Its says hold on tight but the date is July 2015! We have cjecked our sppeds and our bills and its still not 200mbps

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stpuk
Dialled in
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Message 4 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

Mine has changed to between July 2015 and July 2015 so I suspect something has broken somewhere, however keepup.virginmedia.com/speedupgrade reports my postcode as ready Smiley Indifferent

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Superuser
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Message 5 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

It did break last year as well. Think the postcode checker reports off the same date too so could be feeding a fair amount of false positives right now.


Best bet if you really want the boost is to ring up as you won't get a response this side of Christmas (maybe even this side of new year)
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Ricardo6
On our wavelength
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Message 6 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

Same for me as well, hopefully they can sort this out (well i hope)

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Ricardo6
On our wavelength
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Message 7 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

 anyone from the virgin media help forum team going to help???????

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chutwutt
Superfast
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Message 8 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

Listen you pipsqueaks.

Call them up, sod that speed checker....way too many people for that to be accurate.

 

If a new customer can get it at your address, you can.... simple

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Superuser
Superuser
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Message 9 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

@chutwutt


Yes they can get it, but they would be put into a new contract if the boost isn't available. Some people do not want a new contract.
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benmax1311
On our wavelength
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Message 10 of 12
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Re: Free broadband speed boost, 152 mbps to 200 mbps

Your so right. They can't get away with offering better deals to new customers therefore penalising loyal ones. If I see a better deal for new customers I'm straight on the phone, Sky is improving its broadband service all the time and I don't care for Richard Bransons opinions on everything so loyaltys are diminishing.
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