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doggl3s
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Fluctuating connection speed and Ping with new Superhub 3

 

I've recently been upgraded to the SH3 with my contract being changed to the 200vivid gamer. 

However since the change of Superhub, from the SH2 which i had previously to the SH3 which i have now I have noticed that my connection has been quite erratic when previously it would have been stable.  This being that it disconnects, drops packets and has a higher ping and more volatile ping then I had on the SH2. 

Can you help as this is getting quite irritating, 

i've attached what information i can think which would be helpful - on the think broadband chart this time period the internet was only used for browsing websites via phones or desk top browser. 

 http://www.thinkbroadband.com/ping/share/ee7b87ecac2d5e040d6afcc2589a917c-29-11-2016.html

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1 298750000 4 38.9 256 qam 21
2 322750000 4.1 38.6 256 qam 24
3 314750000 4 38.9 256 qam 23
4 306750000 4 38.6 256 qam 22
5 290750000 3.7 38.9 256 qam 20
6 282750000 3.5 38.6 256 qam 19
7 274750000 3.2 38.9 256 qam 18
8 266750000 3.2 38.9 256 qam 17
9 258750000 2.9 38.6 256 qam 16
10 250750000 3.2 38.9 256 qam 15
11 242750000 3 38.6 256 qam 14
12 234750000 3 38.6 256 qam

13

 

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
17 46200000 ATDMA 46.8 16 qam 6400000 5120
20 25800000 ATDMA 46.8 16 qam 6400000 5120

 

[MOD EDIT: Subject heading changed to assist community]

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Forum Team (Retired) Adam_L
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Re: Fluctuating connection speed & Ping with new Superhub 3

Hi doggl3s, 

Thanks for posting! I am sorry to hear about your issues with your connection speed and ping fluctuating, I apologise for any troubles incurred. 

I have run some tests from here and I can see that everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges. 

Are you still having these issues? If so, how are you connecting wired or wireless?

Also, could you please run a speed test with the Hub in modem mode connected directly via ethernet cable to the computer running in safe mode with networking and post the results here for us to see.

Speak soon, 

Thanks,

Adam.


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