Apologies for the tone, but this has been going on too long.
Over the last year, i've been ignored, fobbed off, mislead, promised discounts that never came and lied to by the people at the end of your 150 number in the evening. Frankly my life would be much improved if i never have to dial that number again.
You claim you record the calls for the purposes of security and for training purposes, so if we want to start contesting the above it's all there for you. My details are Account number - [MOD EDIT] / Area reference - 21.
Further evidence of my frustration can be found in my tweets to @VirginMedia on twitter over the last year...
I pay a stupid amount of money each month for a service so unreliable i don't know if i can bring work home with me, if i'll be able to stream a film for the kids or watch catch up TV with the wife.
No, it's not terrible all of the time - it's fine first thing in the morning for example, and i'm sure it's fine during the day when your customers are mostly at work. Sadly i don't need to work from home when i'm at work, and i don't stream movies whilst i eat my breakfast.
It's the evenings that it becomes entirely touch and go as to whether my connection will be even useable.
Who can i speak to in the UK who's not going to run me through the usual time-wasting scripted checks that i know from experience don't make any difference?
Someone who can go through the call history (you keep notes right?), see what i've been promised before and then maybe make me some genuine commitments that VM will stick to?
Or am i simply expecting too much from this service?
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