Give em a chance DrBlob, it's only been 6 months since the review date, try again in 28 months time, you may get a fix then that will last a month then, yes, you guessed it friends, back to square one !..
Struggling VM BB [Over Utilisation Fault, Fix date 17th November 2135 ] VM Telephone Sky Q UHD Multiscreen
Sorry for the fault in your area and the affects it's having on your connection. I've just looked at the ticket and I can see it's due for review on the 25th Oct. I know this seems like a distance away, please accept my apologies for any inconvenience caused. Keep in touch for updates.
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