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dazzabird
On our wavelength
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Message 1 of 12
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Fault no F004810977

Can I get a update on this fault please.....

forum staff don't seem to be replying to my emails......this fault had a 'fix' of 22 Feb 2017 and the guys on the phone can find no update to it.

im still running at about 7mbps download on a 150mbps package 

 

thanks

 

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Superuser
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Message 2 of 12
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Re: Fault no F004810977

It had a review date of 22nd February, not a fix date.


Has the connection improved/got worse?
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dazzabird
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Message 3 of 12
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Re: Fault no F004810977

Well according to the support people on the phone.....it was a FIX date....several times I asked them in early January and they confirmed without a shadow of a doubt that it was a fix date.

As they no longer can find the fault ref I was wondering if a fix had taken place..

but alas I'm running at about 7mbps on a wired download.....this is on a 150mbps speed

 

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Superuser
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Message 4 of 12
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Re: Fault no F004810977

Phone staff read scripts that call all dates fix dates. They don't even know what a review date is. Their job is to make you happy and get off the phone, feeling like something is being done.

Forum team confirmed it was a review date in your previous thread.



Any date you are given for over utilization is a review date only, NEVER a fix date.
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dazzabird
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Message 5 of 12
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Re: Fault no F004810977

I hate to be the bearer of bad news, but when I spoke on the phone in early January the guy said everything was in place for a FIX in late Feb....he confirmed prep work had been done..

i have a recording of the call in case anyone from virginmedia wants to listen

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Forum Team
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Message 6 of 12
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Re: Fault no F004810977

Hi there dazzabird,

 

In reference to the fault ticket mentioned, this was closed on 14/02/2017.

 

I'm not sure whether a further issue was possibly raised relating to this but under a different ticket reference?

 

I have, however, checked your account and I've not been able to detect any network issues concerning your broadband connection at present.

 

Let me know if I can help with anything more,

 

Nat_J


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greyman
Superfast
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Message 7 of 12
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Re: Fault no F004810977

alternatively, could it be that VM are now resorting to closing tickets and then opening new ones, to make it look like it is a relatively new problem and not yet another missed deadline?

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dazzabird
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Message 8 of 12
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Re: Fault no F004810977

When you say the fault was closed....what does that mean ?   The fault is fixed ?.....because I can assure you it isnt

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Superuser
Superuser
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Message 9 of 12
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Re: Fault no F004810977

Better start chucking some more details in then Dazza.

What do you get in speed tests in the morning / afternoon / night? Or is it constantly low.

Have you got a BQM set up to track the connection at all?
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dazzabird
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Message 10 of 12
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Re: Fault no F004810977

Morning......slow

Afternoon......slow..

 

evening.....slow......all around 7mbps

no BQM.....ain't got a clue what that is 

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