Please Please Please. I am hoping that someone at this company can update me on fault:F003462268. I have just received an email to say Im being boosted (wohoo) to 200Mbps, yet for the last 12 months I been getting less than 20Mbps (supposed to be on 152) due to a fault.
Would it not be wise to fix existing issues (or stop over selling exchanges) before promising the world and giving nothing?
20mb is fast for Virgin to be honest. I am on their 200mb service and have never seen anything like 20mb in the evenings and weekends where I am able to use it. You are luckier than most who use this shambles of a service to be honest.
They are likely to give you a review date and tell you to turn it off and on a lot while holding your breath.
I am in a Virgin Over Utilised Area - F003476231 - Never Ending Fault.
Probably should of left when the price increase happened as that's the easy get out of jail free card there.
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I'm honestly sorry for the length of time you've been waiting for the network upgrade to commence. We should have a better idea of what's happening after the beginning of March but another team will be in contact with you about that.
You should have been getting a monthly credit (sometimes paid as a lump sum to cover a specified period of time) since reporting this. Is this not the case?