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printhead
Tuning in
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Message 1 of 10
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Fault F003313390 area 14 S65

Just received an e-mail saying next review date is 23/11/2017. This is now beyond a joke 14 months till next review date is surely not acceptable. I am only getting 2Mb after 17:00 and only about 60Mb at the best of times

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Mickey_etc
Up to speed
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Message 2 of 10
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Re: Fault F003313390 area 14 S65

why not find a better isp

use the compare sites, they do a free speed checker to see if you can get a better speed

compare and uswitch are good places to test
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Superuser
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Message 3 of 10
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Re: Fault F003313390 area 14 S65

You also get to leave penalty free because of the price increase coming up soon. Not 100% sure how many days you get either side of the increase, but it's part of the contract that when the prices go up, you can either stay on, or leave without fees.



I would assume November 2017 is an typo error (even if it's the likely date It may be fixed by). Review dates normally follow the 3 monthish pattern.
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iantommo123
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Message 4 of 10
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Re: Fault F003313390 area 14 S65

just had same email never noticed the 2017 date until now!!!!!

 

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iantommo123
On our wavelength
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Message 5 of 10
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Re: Fault F003313390 area 14 S65

obviously no intentions of fixing just noted that my £12.50 monthly credit/ month has just increased to £25 any response team ??

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iantommo123
On our wavelength
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Message 6 of 10
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Re: Fault F003313390 area 14 S65

just how is this acceptable ?

96b1ffee7f2f97dfb5e2032ccd1feb36-25-09-2016

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I think by doubling the credit Virgn are admitting guilt ?

 

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jasonu
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Message 7 of 10
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Re: Fault F003313390 area 14 S65

the told me july 2016 and nov 2nd 2016 so reading above santa will be here 2020 before mine is fixed .

oh speed going up so the balls ups will be not fixed as they have to many users on the fibro cables .
and £10,000,000 + to sort out to pointless as 500 meg due out in 2-3 years .
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iceblink
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Message 8 of 10
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Re: Fault F003313390 area 14 S65

I am also from the S65 area.. I wondered what the hell was wrong with my broadband, nobody ever told me about this.. I pay for 100mb as I have for the past few years and only ever get 6-7mbs for most of the day. I want the credit I am entitled to because this is ridiculous 

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Dewsnap16
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Message 9 of 10
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Re: Fault F003313390 area 14 S65

It's Fixed!!!!!
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iantommo123
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Message 10 of 10
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Re: Fault F003313390 area 14 S65

I don't think so!Smiley Mad

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