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Conroy1988
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Message 1 of 21
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Fault F003254578, EH6

F003254578, our engineers recently completed some work on the local network segment and have marked the issue as resolved. Could you keep an eye on things over the next week or so, if you're still having problems just post it in a new thread and a member of the team will be able to look into the issues for you.

 

Apparently this has been fixed, yet i'm still suffering slow speeds at 9pm, 1-9mb and just overall loading is crap, was receiving money off due to this and that has also stopped as apparently it has been fixed, not amused, issue went on for like 7 months before it was "fixed" and it just so happened to fall in line of the vivid upgrade availability time, which basically just looks like virgin half **bleep** it and fixed nothing until vivid was introduced.

Not that it's even working anyway, done all the usual, reset it, rebooted it, default settings yada yada, nothing works, however the bill price increase of-course went through without a problem Smiley Wink

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SlowSM7
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Message 2 of 21
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Re: Fault F003254578, EH6

Sounds on par for VM, leaving VM is probably the quickest solution
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Conroy1988
On our wavelength
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Message 3 of 21
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Re: Fault F003254578, EH6

it's beyond pathetic now tbh, and really considering looking at other offers, as it's become more of a hassle every single month, I shouldnt need to make calls to virgin team every month moaning about stupid **bleep** every single time, however if i was to stop paying direct debit, they'd be straight on the case to shut the connections down.

nevermind, I digress, good to see no official post on here also, well played VM.....well played.

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Conroy1988
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Message 4 of 21
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Re: Fault F003254578, EH6

3rd day in a row that the minute it hits 8pm, speed goes down to 34-40meg.
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Forum Team
Forum Team
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Message 5 of 21
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Re: Fault F003254578, EH6

Hi Conroy1988

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

With the fault reference number you mentioned, I can see that is has been closed down as resolved. When I checked your connection, there are no other faults reported and the network segment is running stable. Are you still experiencing slow speeds during the evenings? 

 

Hope to hear from you soon

Sam


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Conroy1988
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Message 6 of 21
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Re: Fault F003254578, EH6

yep, we got the free upgrade to 150 meg, and now its beyond stupid, literally 8pm to around sometimes as far as 11pm, the speed will drop from 150-159  to anywhere in the range of 2-25, even if that is the high usage time, why is there literally a drop at times as big as 90%, i finish work each day at 9pm. I fancy streaming or jumping on a game for a few hours before bed, then work next morning, and thats becoming a hassle.

Yet we pay full price, ontime, every month, 0 delays.

and if you ask for a new router like the new white one which is meant to increase ranges in wifi "an issue we get" the absurd 50 quid etc for the router lol, shambles honestly, only reason we are still with virgin is the tv/landline 2 mobiles and broadband are all with virgin, and I couldnt  be **bleep** to change it all over, but unless this changes rather rapidly im off eh, cant be sacked with it anymore its more hassle than its currently worth.

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Forum Team
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Message 7 of 21
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Re: Fault F003254578, EH6

Hi Conroy1988,

Really sorry about your evening speed dips. Further checks have revealed that peak time speeds on the downstream channels are affected by insubstantial capacity. I've just flagged this up to networks and shall provide you with the fault reference number as soon as I have it.

You will be entitled to a monthly credit (due to the lengthy fix times for faults of this nature) and I'll let you know more about that soon. 

I'll be in touch,


Jen
Forum Team



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pete7049
Well-informed
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Message 8 of 21
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Re: Fault F003254578, EH6

"Insubstantial Capacity" That's a new one. Smiley Happy Smiley Happy Smiley Happy 

 

F003443743. December '14 - May '17.
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Conroy1988
On our wavelength
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Message 9 of 21
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Re: Fault F003254578, EH6

its rather worrying that virgin have upgraded the lines apparently yet the lines are lacking in strength lol? how does that even make sense man lol. but ok, I await your credit contact.

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Conroy1988
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Message 10 of 21
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Re: Fault F003254578, EH6

9pm, and again the net speed goes to a package that Virgin don't even offer, tell me why I shouldn't just switch to the cheaper alternatives?

 

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