F003254578, our engineers recently completed some work on the local network segment and have marked the issue as resolved. Could you keep an eye on things over the next week or so, if you're still having problems just post it in a new thread and a member of the team will be able to look into the issues for you.
Apparently this has been fixed, yet i'm still suffering slow speeds at 9pm, 1-9mb and just overall loading is crap, was receiving money off due to this and that has also stopped as apparently it has been fixed, not amused, issue went on for like 7 months before it was "fixed" and it just so happened to fall in line of the vivid upgrade availability time, which basically just looks like virgin half **bleep** it and fixed nothing until vivid was introduced.
Not that it's even working anyway, done all the usual, reset it, rebooted it, default settings yada yada, nothing works, however the bill price increase of-course went through without a problem
it's beyond pathetic now tbh, and really considering looking at other offers, as it's become more of a hassle every single month, I shouldnt need to make calls to virgin team every month moaning about stupid **bleep** every single time, however if i was to stop paying direct debit, they'd be straight on the case to shut the connections down.
nevermind, I digress, good to see no official post on here also, well played VM.....well played.
Thanks for taking the time to post on the community.
Sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.
With the fault reference number you mentioned, I can see that is has been closed down as resolved. When I checked your connection, there are no other faults reported and the network segment is running stable. Are you still experiencing slow speeds during the evenings?
yep, we got the free upgrade to 150 meg, and now its beyond stupid, literally 8pm to around sometimes as far as 11pm, the speed will drop from 150-159 to anywhere in the range of 2-25, even if that is the high usage time, why is there literally a drop at times as big as 90%, i finish work each day at 9pm. I fancy streaming or jumping on a game for a few hours before bed, then work next morning, and thats becoming a hassle.
Yet we pay full price, ontime, every month, 0 delays.
and if you ask for a new router like the new white one which is meant to increase ranges in wifi "an issue we get" the absurd 50 quid etc for the router lol, shambles honestly, only reason we are still with virgin is the tv/landline 2 mobiles and broadband are all with virgin, and I couldnt be **bleep** to change it all over, but unless this changes rather rapidly im off eh, cant be sacked with it anymore its more hassle than its currently worth.
Really sorry about your evening speed dips. Further checks have revealed that peak time speeds on the downstream channels are affected by insubstantial capacity. I've just flagged this up to networks and shall provide you with the fault reference number as soon as I have it.
You will be entitled to a monthly credit (due to the lengthy fix times for faults of this nature) and I'll let you know more about that soon.