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cje85
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Facebook slow?

Is anyone having problems with very slow speeds on Facebook? "fbcdn.net" seems to be the cause of the problem. From this tracert it seems to be connecting to servers in the US via some very slow links. I'm sure it used to use a much closer Akamai CDN server. 

Tracing route to fbcdn.net [31.13.76.102]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 152 ms 24 ms 54 ms cpc20-know12-2-0-gw.17-2.cable.virginm.net [82.40.8.1]
3 67 ms 112 ms 77 ms pres-core-2a-ae17-616.network.virginmedia.net [81.97.114.89]
4 * * * Request timed out.
5 * * * Request timed out.
6 194 ms 44 ms 55 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254.42.218]
7 68 ms 91 ms 59 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 100 ms 128 ms 122 ms ae-1.r22.londen03.uk.bb.gin.ntt.net [195.66.224.138]
9 249 ms 131 ms 159 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
10 233 ms 223 ms 195 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 182 ms 184 ms 214 ms ae-28.r05.sttlwa01.us.bb.gin.ntt.net [129.250.2.45]
12 345 ms 308 ms 255 ms ae-0.facebook.sttlwa01.us.bb.gin.ntt.net [129.250.197.34]
13 195 ms 266 ms 206 ms psw01d.sea1.tfbnw.net [173.252.66.179]
14 208 ms 198 ms 221 ms msw1ah.01.sea1.tfbnw.net [204.15.21.80]
15 318 ms 227 ms 234 ms edge-star-shv-01-sea1.facebook.com [31.13.76.102]

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Forum Team
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Message 2 of 46
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Re: Facebook slow?

Hi cje85,

 

Hmm I've just tried and Facebook is loading/running without any discernible slowness. I've also run a trace that replicates yours, so the route is still going through the same intermediate servers:

 
*:\>tracert 31.13.76.102
 
Tracing route to edge-star-shv-01-sea1.facebook.com [31.13.76.102]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  **.**.**.***
  2     9 ms     9 ms     9 ms  **.**.**.***
  3    15 ms    15 ms    15 ms  **.**.**.***
  4    18 ms    18 ms    18 ms  **.**.**.***
  5    18 ms    18 ms    18 ms  ***.**.**.*
  6    18 ms    18 ms    18 ms  intseg37.telewest.co.uk [193.38.88.37]
  7    19 ms    19 ms    23 ms  pres-core-2a-ae17-995.network.virginmedia.net [8
2.2.240.137]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    29 ms    29 ms    32 ms  nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
 11    31 ms    31 ms    30 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162
]
 12    30 ms    31 ms    31 ms  ae-1.r22.londen03.uk.bb.gin.ntt.net [195.66.224.
138]
 13   124 ms   124 ms   123 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.1
8]
 14   176 ms   176 ms   176 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.1
3]
 15   175 ms   176 ms   175 ms  ae-28.r05.sttlwa01.us.bb.gin.ntt.net [129.250.2.
45]
 16   177 ms   177 ms   177 ms  ae-0.facebook.sttlwa01.us.bb.gin.ntt.net [129.25
0.197.34]
 17   177 ms   177 ms   178 ms  psw01b.sea1.tfbnw.net [173.252.66.181]
 18   176 ms   177 ms   177 ms  msw1af.01.sea1.tfbnw.net [204.15.21.77]
 19     *      175 ms   175 ms  edge-star-shv-01-sea1.facebook.com [31.13.76.102
]
 
Trace complete.
Are you having problems with any other sites? Is this happening at specific time of day or night?
Jen
 
 

Jen
Forum Team



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cje85
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Message 3 of 46
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Re: Facebook slow?

Hi Jen,

It just seems to be Facebook which is affected. I've noticed it a couple of times recently, but only in the evening around 9/10pm. fbcdn.net is always the cause of the problem. I'll keep an eye on it and see if it happens again. 

 

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cje85
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Message 4 of 46
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Re: Facebook slow?

It's happening again tonight, and now others are noticing it too:

http://community.virginmedia.com/t5/Speed/Slow-Facebook-Loading-100mb/td-p/3098525

 

 

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Richard12
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Message 5 of 46
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Re: Facebook slow?

Also here in London.

Facebook is now so slow as to be completely and utterly unusable. It appears to be the only affected site.

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philcsf
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Message 6 of 46
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Re: Facebook slow?

Signing up to say 'same here' in the Edinburgh area. For the past two weeks, both Facebook and Instagram (both use the same CDN server for images) have been either extremely slow or failing to load on an evening. 

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Nexorcist
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Message 7 of 46
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Re: Facebook slow?

Same here in Wakefield. Its been much the same for a few weeks now.

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garethp
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Message 8 of 46
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Re: Facebook slow?

just thought I'd add that I have been getting the same problem this week in Swansea. Around 9-10pm facebook grinds to a halt - images fail to load, etc.

Other sites, speedtest etc is perfect.

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Moderator
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Message 9 of 46
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Re: Facebook slow?

Hi All,

I've not been able to replicate this from here. Could you all run traceroutes to facebook so we can see where along the route the connection is slowing?


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cje85
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Message 10 of 46
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Re: Facebook slow?

It only appears to happen at peak times, and even then it's intermittent. It can be like dial-up but then 5 minutes later it might be fine again. I'll get another trace the next time it happens.

I've just spotted another post about it at http://community.virginmedia.com/t5/Speed/You-have-a-capacity-issue-specifically-with-Facebook-peeri...

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