Got connected to Virgin at the weekend on the "full house package" with the 200mb/s broadband connection. When I signed up I was quoted an average speed of 186mb/s but every time I try a speed test, either wirelessly or via a direct ethernet link to the router, the best speed I've had is between 89-93mb/s, (so roughly half of what I was quoted at sign up!)
Anybody else in my area (Alvaston/Derby) have a similar issue?
Welcome to Virgin Media and also to our Community, glad you found us
I have tested your connection from here and can see no fault that would cause you get reduced speeds.
I suspect that you may need to look more closely at your hardware. For speeds in excess of 100mb you'll need to have a gigabit NIC (for wired devices) with a Cat6 or Cat5e Ethernet cable. If your current Network Interface Card is 100mb then you'll get approximately the speeds that you are reporting on here.
Likewise for wireless - WLAN should be 'N' OR 'AC' standard multi stream.
If your hardware is a tad outdated then you'll be unlikely to reach the subscribed speeds. Your options would then be to 1. upgrade you hardware or 2. reduce your broadband package to a speed that your devices can comfortably handle.
If you discover that your devices are already up-to-date then please post on here and we'll investigate further