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F004297472 – Over Utilization in Tring Area == lack of stability of the connection == 29Mar17

Speed is of course one important element and speeds have improved over the last few days, but for us the issue is, and has always been, more about the lack of stability of the connection.

We suffer from irregular “drop-outs” and lag in latency, very frequently, i.e. multiple times per day. Working from home can become very stressful as these drop-outs affect access to our employers’ VPNs (with frequent log-in required over and over again). VoIP calls are badly affected, too, not just in the evenings but also during the day, anytime of the day.

So, here now is a Broadband Quality Meter, which LG/VM and the engineer who is coming to visit this afternoon (2017-3-29 16:00 to 19:00) are welcome to study at length. But one quick glance already tells the story: Stable the connection is not!

http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html

Capture.JPG

It is suspected, but not proven as yet, that this issue partly roots back to the Hemel CMTS equipment reportedly located in the old Royal Mail Sorting Office building close to the Magic Roundabout. This building is due to be demolished for redevelopment, so changing/updating any infrastructure housed therein will probably be affected by access and planning decisions. And thus, it is no wonder that the “Review Dates” for F004297472 have been shifting to the right over the last year with regular occurrence.

 

 

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.

http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...

http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html

If a resolution cannot be found with Customer Services at 150, write an old-fashioned letter to:    Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

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Re: F004297472 – Over Utilization in Tring Area == lack of stability of the connection == 29Mar17

Engineer visited on 2017-03-29:

Engineer confirmed that there is no issue (cabling and equipment) at my consumer side.

Service Checklist reads:
Utilisation Remedy ticket F004297472 Fix Date 7/6/17
CMTS switch to Arris + Power upgrade at Hemel Headend.

IMAG1132.jpg


Engineer was unable to fix the fault, as the unstable network connections are caused by old equipment and power fluctuations in Hemel CMTS. The fault was referred to the Outage Team.

 

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...
http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html
If a resolution cannot be found with Customer Services at 150, write an old-fashioned letter to: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

 

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Re: F004297472 – Over Utilization in Tring Area == lack of stability of the connection == 29Mar17

update 2017-03-30:

SNAFU

Engineer visit at 18:00 clearly visible. No change since.Engineer visit at 18:00 clearly visible. No change since.

 

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...
http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html
If a resolution cannot be found with Customer Services at 150, write an old-fashioned letter to: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

 

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