Menu
Reply
  • 84
  • 0
  • 7
Tring-A-Ling
On our wavelength
67 Views
Message 1 of 3
Flag for a moderator

F004297472 – Over Utilization in Tring Area 20Mar17

Hi Virgin Media, @moderator, @forum team


Ref F004297472 – Over Utilization in Tring Area == 20Mar17

Broadband broke off at about 17:00 today (20Mar17), and is now performing at VERY slow speed. Download Speed only measures just over 5 (Five) Mbps. The machine is wired into the rooter (i.e. not on WiFi), no other downloads, nor TV running. A test run from VM website could not find a fault with my equipment. Helpdesk 150 could not help further.

Would you please provide an update?
Thank You.

0 Kudos
Reply
  • 9.39K
  • 313
  • 1.01K
Forum Team
Forum Team
43 Views
Message 2 of 3
Flag for a moderator

Re: F004297472 – Over Utilization in Tring Area 20Mar17

Hello Tring-A-Ling

 

Really sorry for the slow speed, looking at area usage for 1700 on the 20th it certainly does look to be the cause of your slow speeds, it does appear to be your equipment in the least. The review date for that ticket is currently showing 07 JUN 2017, please accept our apologies.

 

Thank you

 

Nicola

Virgin Media Forum Team
0 Kudos
Reply
  • 84
  • 0
  • 7
Tring-A-Ling
On our wavelength
36 Views
Message 3 of 3
Flag for a moderator

Re: F004297472 – Over Utilization in Tring Area 20Mar17

Thank You for the response.

So…this post was edited by LG/VM last Wednesday 2017-03-15:

Tom Mockridge, CEO of Virgin Media, said
By beefing up our bundles we’re leaving our competitors in the rear view mirror, starting where they finish. Eye-watering speeds, a better box and top-notch TV is a winning combination.
More and more switchers tell us they are joining Virgin Media for our faster speeds and we understand why - whether it’s 4K Netflix, box sets in multiple rooms or online gaming, the best entertainment requires the best broadband and we’re making sure our customers are covered with these bundles at incredible value.

The full post can be found here: http://community.virginmedia.com/t5/News/Virgin-Fibre-300Mb-Ultrafast-Speeds/ba-p/3374906

 

This is all very impressive marketing, but it does not reflect the customer experience on the ground, where broadband services have been unstable with high drop-out rates and much reduced speeds for years. Please fix the issues first!... and get someone from the elusive “Complaints Response Team” to call me as promised by the CS team.

 

F004297472 – Over Utilization in Tring Area (HP23)

0 Kudos
Reply