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tsumannai
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F003948594

I feel like I'm being scammed, getting <4mb download and high latency during 6pm-12am when im paying for the 200 VIVID. It's unusable when it's a student house with 6 people. 

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Superuser
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Re: F003948594

What was the last review date you were given?



Is the area you currently live in a student area?





Sounds like over utilization which I'm sure you've been told before. Fixes for this take 1-2years normally.
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BarrieG14
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Re: F003948594

Feel free to retweet these tweets to Watchdog about this High Utlisation issue. They need to be made accountable. It's a joke. I am also being fobbed off with month-to-month non fixes.

https://twitter.com/BarrieG14/status/801455234275020800

https://twitter.com/BarrieG14/status/801455289111289856
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tsumannai
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Re: F003948594

From other forum posts it was said to be December and yes I'm in a student area. I got the broadband quite early so it's lower cost than the average package but it's now obviously oversubscribed and i screwed myself by not cancelling when they increased the bills. Now I'm stuck with really bad net (so is everyone else in the area on VM) and we're all overpaying for high latency, <5mb speeds. I live in a house where up to 6 people can be online at once so it's pretty much equivalent to 56k at evening times. 

I've called up technical help, customer service and customer relations and none of them can do anything apparently. The thing is VM is not regulated by OFCOM so you can sign up for any speed they advertise and not have to deliver it. (http://www.which.co.uk/consumer-rights/advice/im-not-getting-the-broadband-speed-i-was-promised-what...

So yes in short, my and probably countless other students feel scammed. 

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Forum Team
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Re: F003948594

Evening tsumannai,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that you are experiencing slow broadband speeds.

 

I've checked the high peak time traffic fault in your area and there has been work completed which seen you move cables. The data has not updated this side as of yet, however we can check this in a few days.

 

Have you noticed an improvement at all?

 

Hope to hear from you soon

Sam


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