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IsaacKingsley
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Message 1 of 17
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F003286860 update please

Hi, Can I get an update on F003286860? My speeds are still shocking during peak times.

2016-06-17 18.09.46.png

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Buffer6
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Message 2 of 17
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Re: F003286860 update please

Call on 150 free from a VM line or 0345 454 1111 and ask for a credit adjustment,  as this fault dates back more than one year 

https://community.virginmedia.com/t5/Forum-Archive/Speed-Drop/td-p/2741032

 

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Superuser
Superuser
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Message 3 of 17
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Re: F003286860 update please

What are your wired speeds like in peak time?
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IsaacKingsley
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Message 4 of 17
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Re: F003286860 update please

Around the same. My main desktop is wired

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IsaacKingsley
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Message 5 of 17
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Re: F003286860 update please

Here's a peak time result from a few days ago. Speeds are still the same

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Forum Team
Forum Team
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Message 6 of 17
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Re: F003286860 update please

Hi IsaacKingsley

 

Thanks for posting back on the community.

 

Sorry to read that you are still affecting by the high peak time traffic fault.

 

The review date for this is showing as 28th December. I can see that one of my colleagues has been in touch regarding this issue.

 

We will be in touch nearer the review date.

Regards

Sam


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IsaacKingsley
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Message 7 of 17
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Re: F003286860 update please

Necro-ing this for an update. Is it any closer to being resolved? I'm still getting 35-40 / 152 on download speed

Thanks,
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Forum Team
Forum Team
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Message 8 of 17
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Re: F003286860 update please

Hi IsaacKingsley,

 

Thanks for posting!

 

I've checked the network and the current review date for fault ref.(F003286860) is 1st January 2018.

 

All the best

 

Josh


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IsaacKingsley
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Message 9 of 17
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Re: F003286860 update please

2018?!

This has been going on since ‎before 22-09-2015 ...
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Forum Team
Forum Team
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Message 10 of 17
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Re: F003286860 update please

Hello again IsaacKingsley,

Thanks for a quick reply Smiley Happy

I'm really sorry about the fault in your area, I know how frustrating this can be. I really wish I could do something to quicken up this process, but as you know, this is beyond our control.

Please keep in touch with us for updates and thanks for your patience,

Take care.

Heather_J

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