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jamesmor1
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Extremely sporadic speeds

Hi,

I live in a 6-flat converted home, each of which has a separate Virgin Media connection.

I rarely get the 50 Mbps that I pay for (e.g. a few minutes every day). Most of the time I get between 0.05Mbps and if I'm lucky 2Mbps. 

I'm posting my downstream and upstream logs - could someone please take a quick look to see if the power levels are ok?

Thanks in advance

Downstream.PNGUpstream.PNG

 

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Re: Extremely sporadic speeds

Hi jamesmor1,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003402163). Our technicians are working to get this resolved and have set a review date of 5th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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