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billo44
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Extremely slow download speed

for about 5 days I have been experiencing extremely slow internet speed. I live in area 20. Please can you advise/help, as if this carries on I am seriously considering changing provider and requesting a refund, one of my sons needs to do college course work, so I am not happy

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Re: Extremely slow download speed

Hey there billo44,

 

Thanks for posting and a big welcome to the forum Smiley Very Happy

 

Sorry to hear that you're getting slow speeds at the moment, I know this can be inconvenient.

 

Have you been able to run a speed test yet? If not, please go to speedtest.net and run a test from there. Ideally we would like to see results from a hard-wired connection, if you don't have an Ethernet cable, let me know.

 

Please get back to us with some speed test results so we can see what we're working with.

 

Speak with you soon,

Take care.

Heather_J

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