Menu
Reply
  • 1
  • 0
  • 0
rosva28
Joining in
58 Views
Message 1 of 2
Flag for a moderator

Extremely slow broadband

Hi all,

Virgin Media broadband worked fine until a couple days ago, and now it's horrendously slow. There are no faults listed in my neighbourhood (SE16) and I've used Virgin Media's online 'fix' service several times, but it remains terrible. I've pasted a picture of my broadband speed below. Would appreciate any help available!

VM_broadbandspeed_140117.png

0 Kudos
Reply
  • 7.37K
  • 316
  • 524
Forum Team
Forum Team
21 Views
Message 2 of 2
Flag for a moderator

Re: Extremely slow broadband

Hi rosva28,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can't see any issues with the network in your area causing your speed issues. I can, however, see a few issues with your signal levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply