this has been going on for a while but it's got worse over the last month.
I'm on 50mb BB, and it's fine first thing in the morning, and by fine, I mean it's around 20mb. This is ok for me as all I want the broadband for is email, web and Iplayer HD/Netflix streaming. However as soon as it get's nearer to 7pm, I'm getting consistant poor speeds down to 2mb - which as you will appreciate makes it difficult to stream in HD - I can probably park the idea of getting a 4K TV until this is fixed.
This has been measured both on the speedtest (wired and wifi) on 2 different computers, hub in non modem mode and in modem mode, and wired PS4 network test.
Just to simply recap. Non peak time it's fine although well below what I'm actually paying for. Peak time, I'm getting the same speeds that I used to with NTL 10 years ago.
can someone from virgin look at this for me. Send me a PM and I can repsond with my details.
from what I understand from the other forum posts, this is due to over utilisation on the virgin network. If I can't get a fix for this, then of course I will have to look at other BB providers.
You will be banging your head against the wall after months and months of slow speeds. Trust me you will have to wait months possibly years. My utilization issue has now been going on for over 8 months.
I have been telling people to complain to BBC's watchdog so that they can investigate and shame Virgin Media on national television. The link is https://ssl.bbc.co.uk/programmes/b006mg74/contact and it only takes 2 minutes to fill in the form. If enough of us complain then they will investigate.
Closer to the date the engineers will access the connection to see if the performance and bandwidth has improved, if so great then the fault will be closed and you will notice a difference in your speeds. If they can see that there is still an issue they will continue with additional work and the date will be reviewed again.
If you would like to know the outcome of this, you can post again on here nearer the time and we will check it over for you, that will be fine.