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evertonedwards
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Extremeley Frustrated !!

I am really really frustrated at my broadband speed at the minute - I am on the 150mb package and my current speed is showing as 9.3mb !! very disappointing. I have been with Virgin over 20 years and I am seriously debating whether I can get better speed if I look elsewhere.

 

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Re: Extremeley Frustrated !!

Hi evertonedwards,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and everything is looking healthy at the moment. Levels are as they should be and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try running a speed test with the hub in Modem Mode to see what results you get.

 

Speak soon Smiley Very Happy

 

Josh


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