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timecmdr
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Excessive Latency consistently reboot is a temp fix

I've been having issues with WebEx sessions and WiFI calling on my mobile. Also when performing DNS lookups there have been some performance issues. 

I attempted to ping various external services and noticed around 300+ m/s latency. 

I then rebooted my router and all was fixed. However 6 hours or so later the same problem again. I then decided to check my latency using an inbound ping service, thinkbroadband was easy to setup and shows the following... 

Screen Shot 2016-11-17 at 10.06.33.png

  

A link to live status below 

http://www.thinkbroadband.com/ping/share/707a47eead7b796a99298711a13b7876-17-11-2016.html

A reboot will temporarily fix this but the admin page is very laggy and sometimes unresponsive. Anyone help, is the router faulty or over worked? How do I get this fixed?

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Superuser
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Re: Excessive Latency consistently reboot is a temp fix

150 from your VM landline- 4 -5 -thinking of leaving us.

Phone during office hours. That will land you with UK retention's. Tell them your Superhub1 is suffering from repeated latency ramping that is impacting your ability to use your connection and the WiFi is not fit for purpose.

You should be able to get a Superhub2 or 2AC (preferably) for cost of postage.

Its a known issue with that model , neither of the other two have the same issue.

 



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Superuser
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Re: Excessive Latency consistently reboot is a temp fix

Which HUB do you have?

 


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timecmdr
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Re: Excessive Latency consistently reboot is a temp fix

Super Hub Version

Software Version "V2.39.02"
Hardware Version 2.00
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Superuser
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Re: Excessive Latency consistently reboot is a temp fix

We need model number or name- Im guessing VMDG480 or "superhub1"?

 


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timecmdr
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Re: Excessive Latency consistently reboot is a temp fix

Hi There, Yes it is indeed a VMDG480 

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Superuser
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Re: Excessive Latency consistently reboot is a temp fix

150 from your VM landline- 4 -5 -thinking of leaving us.

Phone during office hours. That will land you with UK retention's. Tell them your Superhub1 is suffering from repeated latency ramping that is impacting your ability to use your connection and the WiFi is not fit for purpose.

You should be able to get a Superhub2 or 2AC (preferably) for cost of postage.

Its a known issue with that model , neither of the other two have the same issue.

 


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Forum Team
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Re: Excessive Latency consistently reboot is a temp fix

Hi timecmdr,

 

Thanks for posting on the community. It's nice to have you back here.

 

I'm sorry to see that you are having issues with high latency.

 

I've checked your account and can see that you have arranged for a new router to be sent which is now activated.

 

Have you noticed an improvement with the connection/latency?

If there is still an issue can you re-post the BQM graph for us please?

 

Let us know how you get on

Sam

 


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timecmdr
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Re: Excessive Latency consistently reboot is a temp fix

Hi there,

Thanks for the loopback. Yes now have a replacement router installed and the graph is looking a lot better. ...

 

Screen Shot 2016-11-26 at 17.54.15.png

 I'm now on a superhub3 and things are looking a lot better. No more complaints from my colleagues during WebEx's

 

 

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Re: Excessive Latency consistently reboot is a temp fix

Evening timecmdr,

 

Thanks for getting back to us and sorry for the late reply.

 

I'm glad you have received the Hub 3 and it is now working ok for you. The graph is looking much better Smiley Happy 

 

If there are any further issues, by all means get back in touch and let us know.

 

Take care

Sam


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