Thanks for coming back to us here and posting your comments on this, we're sorry to hear that you've been having some issues with the speed in the home.
I've had a little look into this and I've tested the connection, the Hub is testing well, which is always a good sign.
Unfortunately we did notice a fault at the address and we're planning to undertake some broadband upgrades to support the increased demand for our services in your area. When completed, any slow speeds you may be experiencing (particularly at peak times such as evenings and weekends) will be resolved.
We'll be carrying out some work on this as soon as possible. In the meantime, if you call our helpful customer care team on 150/0345 454 1111, they'll be happy to offer you a Loss of Service credit when quoting F003369911.
We are now way past the 5th August estimated fix date and the issue is now worse than ever.
I am now getting multiple drop outs every evening from 6pm and the transfer speed is non existence, it is actually unusable.
The real kicker is I received an email from VM yesterday telling me that they will be 'supercharging' my connection offering more speed. Personally, I would just settle for getting the speed I am paying for right now.
It's good to know that I am not the only one affected, so that rules out faulty equipment.
It's a shame because I have been with VM for over 15 years now and have had excellent performance in the past. Yes there were the odd drop outs but I would always get the quoted speed regardless of when I use it. I recommended alot of friends and family to VM for that reason.
All these issues started arising over the last year or so, I tried giving them time to fix the issue but it's been a year now and I am still seeing no improvement whatsoever. Frankly I am almost at wit's end and have started at looking for alternative providers.
Sorry for the late response. I've checked your connection and fault F003369911 is still open with a current review date of 25/11/15. There have been numerous works carried out since your last post but unfortunately they have not done enough to alleviate the load.
Sorry to hear you're still having problems. I've checked your connection and I can see your Hub has been online for over 40 days without a reboot. Apart from this, I can't find an error, are you able to remove your power cable for 30 seconds and let us know if this helps.
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