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rodf
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Email says I have been upgraded to 70Mb but speed still 50Mb

Have now received 2 emails telling about my 70Mb upgrade but I can't see any difference. Speedtest remains suspiciously at the top of the 40s.

The Superhub is in Modem mode, would this inhibit the change ?

I have rebooted both the hub and the router.

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MrHalfAsleep
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Re: Email says I have been upgraded to 70Mb but speed still 50Mb

It can take a couple of days to kick in.  Try again in a couple of days.  If you're lucky you can get over 80!

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rodf
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Re: Email says I have been upgraded to 70Mb but speed still 50Mb

Unfortunately the emails were the 16th and 25th Nov - so pretty confident nothing is going to show up without some intervention.

Liking the 78 but the disparity between upload and download is getting large.

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Forum Team
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Re: Email says I have been upgraded to 70Mb but speed still 50Mb

Hello rodf

 

I am sorry you are having problems obtaining the higher speed, the config is showing correct for the modem however we do seem to have a few problems with the line. 

 

Downstream power levels are a bit too low:-

 

-10.3 dBmV        -9.9 dBmV        -10.1 dBmV        -10.3 dBmV        -10.5 dBmV        -10.5 dBmV        -10.3 dBmV        -10.5 dBmV

 

accompanied by low SNR

 

33.5 dB        33.4 dB        33.5 dB        33.5 dB        33.4 dB        33.3 dB        33.4 dB        33.3 dB

 

All in all best we get an engineer out please. I will send you a forum private message to arrange an appointment should you wish.

 

Speak soon

 

 

Nicola

Virgin Media Forum Team
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