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ancell
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EH54 slow speed

Hi all

before upgrading to Tivo 6 and keeping my Superhub 2 box

system was running at 60 mbps now running at 3-4mbps! should be 200

Virgin state its a "buffering" problem and will not be fixed for 3 weeks

I have tried different channels and cable connection to modem-no change.

Any suggestions?

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Forum Team (Retired) Adam_L
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Re: EH54 slow speed

Hi ancell, 

Thanks for letting us know about your issues with slow speeds, I apologise for any inconvenience caused.

I have run some checks from here and I can see that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak times, the reference number for this is F004865906 and is currently scheduled to be reviewed around the beginning of March.

Thanks for you patience regarding this matter, one of my colleagues will be along with some more information for you. Before I can pass this onto the relevant team for you I will need to confirm a few security questions with you.

I will send you a PM (purple envelope at the top) detailing what's required, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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