I am a relatively new virgin media customer (about 3 months), on the up to 200MB package (Superhub 3) and have noticed drops in speed.
Normally a speed test results in 180-200MB, though there are occasions when it seems to slow down. Last night for example after playing on the PSN I came off and did a speed test. It returned 60MB! I performed a handful of tests over the next hour and the speed gradually seemed to increase back to 190MB at the last test. I confirmed there were no other devices using the broadband at the time of testing. Any ideas what could be causing this? I have been aware of it on about 3 occasions since joining.
Can anybody offer any advice? I rebooted the router last night. Even after that I got 30MB speedtest results...Results via PC varied from 30 odd MB to 220MB. Results on phone varied from 14MB to 190MB.
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community
I'm sorry to hear you are having an issue with your broadband speeds. Checking your account, things are looking good from what I can see. The hub's power levels and signals are all where they should be and there are no timeouts either. The area is also looking good with no signs of congestion.
Checking the devices you have connected, most of these are wireless or through powerline adaptors. When connecting directly to a PC / Laptop via the ethernet cable how are the speeds looking then?
Come back and let us know.
Kath_F Forum Team
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