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Ryan89m
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Download speed

Why am i only getting 50mbps on 200mb vivid gamer. My upload speed was increased when i upgraded but not my download speed.
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JLEADY
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Re: Download speed

I'm also experiencing slow speed. I'm paying for 100mbps but over the last few evenings of checking it's been between 3 and 6mbps. I checked this speed with all wifi off and hardwired into my laptop! Checked it in the morning at 6am when the traffic is low and still only got 36mbps!

Anyway, after speaking with VM it seems my hub is old (really?) and isn't up to the job! so why let me pay for 100mbps when my hub isn't equipped to deliver this super fast broadband speed!! when were they going to tell me I couldn't get the 100mbps I'm paying for?

"so can I have the new hub to deliver the 100mbps superfast broadband speed?" I ask. "of course you can, the hub will cost you £14.99".

WHAT????

Are VM taking the *****

To say I'm annoyed is an understatement.

[MOD EDIT: Inappropriate language has been removed from this post. Please review the Forum Guidelines]

 

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Dave_cq
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Re: Download speed


Ryan89m wrote:
Why am i only getting 50mbps on 200mb vivid gamer. My upload speed was increased when i upgraded but not my download speed.

Hi Ryan,

Can you check what your configuration file says in case it has been corrupted.  Bring up your hub's admin by entering 192.168.0.1 but don't sign in.  Look at the Router Status and post here what the Operation Configuration page says.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Ryan89m
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Re: Download speed

Its promting me to login with my router settings password
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Ryan89m
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Re: Download speed

Also my hub is 3.0
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Dave_cq
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Re: Download speed

Password will be on a label on the base of the hub.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Ryan89m
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Re: Download speed

Iv logged in but cant find operation configuration page where does this be
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Dave_cq
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Re: Download speed

Unfortunately I don't have a Hub 3 so I'm not familiar with the User Interface.  Perhaps someone who has a Hub 3 can shed some light.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Ryan89m
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Re: Download speed

Ok thanks for trying anyway
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JLEADY
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Message 10 of 15
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Re: Download speed

 

dont login. click on router status top right hand corner

 

Screen Shot 2016-12-02 at 15.03.46.png

 

Screen Shot 2016-12-02 at 15.05.28.png 

 

you will see 'operation configuration' here