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Skittletastic
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Download speed of less than 1mb!!

Our virgin media has been playing up for the last couple of weeks...
I thought maybe it was our devices getting slow but after a couple of speed tests that I've conducted today they are showing at 0.5mb and 0.4, when we pay atleast £50 a month for super fast 150mb!
This is seriously not acceptable! our area is particularly bad for telephone signal so struggle to get hold of anyone or use anything without wifi, I'm only just able to post this using my 4G which no doubt will drop any minute...
And whilst I understand Internet isn't everything, I wouldn't pay money each month for a service I'm not getting fully!
Please virgin, sort this out, and soon, not in the middle of December like others seemed to have been told!
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Superuser
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Re: Download speed of less than 1mb!!

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

____________________

Tony
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Skittletastic
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Re: Download speed of less than 1mb!!


Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 76 N/A N/A 77
Frequency (Hz) 25800000 N/A N/A 53700000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 36.50 N/A N/A 36.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 4 0 0 2
T4 Timeouts 1 0 0 0

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 266750000 274750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.21 3.03 2.93 3.09 3.21 3.02 2.89 2.83
RxMER (dB) 35.42 35.42 35.25 35.42 35.78 49.40 35.42 35.42
Pre RS Errors 47696 37327 23058 24435 23579 0 25747 24905
Post RS Errors 18874 15575 16505 16727 22320 0 24551 23585

Is this what you meant? I don't know how to paste these so that they are readable?

I tested wireless but even so my xbox is super slow taking atleast 5 minutes to sign Into my xbox live account when already in my dashboard
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Forum Team
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Re: Download speed of less than 1mb!!

Hi Skittletastic,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing issues with your broadband speeds.

 

I would like to check your connection for any issues, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

In the meantime, do you get these speeds at all times of the day or just at peak hours?

Have you mentioned to test through wired to see if the speeds differ?

 

Hope to hear from you soon

Sam


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