Not familiar with which speed te XL package is, assuming it's 100Mbs? If so its not subject to download speed throttling. However this does not mean you are not effected by a fault slowing the service down. Couple of things to ask / look at before a VM forum rep comes along (usually takes around 1-2 days from your last post, however with the weekend coming up it may end up being Monday at the latest I would guess)
First off (I don't own an Xbox so forgive this question) is the Xbox connected wirelessly or is it wired to the router? If it's wireless, speeds tend to be lower than wired speeds so would always recommend hard wiring where possible.
Next up could you go to 192.168.0.1 on your web browser, DONT LOG IN, Instead go to the 'router status' button in the top right and hit that. On the next screen can you go into the 'downstream' 'upstream' and 'network log' sections and copy and paste all the data in those to this thread. Don't worry about formatting we can read it just fine. This is just to check you have nothing broken with your power levels which would effect your connection.
If your speeds are slow mainly during the evening, might be an idea to do big downloads like this overnight as if your area has problems with over utilisation then they usually drop off around midnight / 1am so you would get full speed after then.
On the upside, if it's a Christmas present, plenty of time to finish the download.
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keithmac wrote: Hello, I'm on XL package in York with SuperHub.
Just downloading Fifa 16 to the Xbox one for sons Xmas present (22 gig).
It rattled up to 25%;and is now grinding to a halt, noticed the same when steaming videos etc.
Gaming downloads may get interrupted if you lose your connection briefly. Make sure to monitor your connection health with a BQM graph: http://www.thinkbroadband.com/ping
Video stream servers (e.g. youtube servers and others) often employ a system where they load (buffer) the first 30 seconds to a minute of video fast, then use short or long on-off cycles to load the rest.
The downstream power levels are a bit too high at 10/11 dBmV. This could cause reliability problems and low speeds. You will need to book a tech to correct that.
The other stats look fine.
The acceptable range for downstream power is -6 dBmV to +10 dBmV. Ideally you want it at least 1 dBmV inside that, as your power levels will vary with temperature changes throughout the day.
During winter your downstream power levels will go up by about 3 dBmV, so you really want them around +6 dBmV and no higher at this time of year, ready to prepare for winter changes, so that they stay inside the range and you don't need to get another tech out in a few months.
What fault should I report about the excess votage and where would they adjust it?.
Technical support would be able to read your modem stats from their end and realise that your power levels are slightly out-of-whack. Then arrange a tech visit. To avoid you going round in circles with offshore (Indian) non-tech-support I would advise you waiting until Monday/Tuesday and the VM Forum Team here will pick this up and arrange a tech for you.