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Susie17
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Download and upload sppeds

Hi,

Can anyone help please? Our speeds are so slow. We are based in London.  Download speed is 10.91mb/s and upload 4.83mb/s.

In terms of wifi, we can pick our neighbour's up through solid brick walls better than our own....

Virginmedia are supposed to offer the fastest most reliable speeds, but we are really struggling with our set up here. Been with VM for a few years now (since 2011 from memory), but the service seems to be getting worse.

Any thoughts? I can't get through to their web support because they're too busy....

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Superuser
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Re: Download and upload sppeds

have you tested on a wired connection?
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Susie17
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Re: Download and upload sppeds

Yes, tested on a wired connection. Bestest S
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Forum Team
Forum Team
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Re: Download and upload sppeds

Hi Susie17,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear that you're experiencing slow speeds, it sounds frustrating. I'm not able to find your account to perform test, so please drop me a PM confirming your name and address and I'll happily investigate further.

Catch you soon,

Take care.

Heather_J

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