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acederby
Up to speed
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Download Speed

Hi All

Just joined Virgin.

Can someone tell me why I am only getting around 60mbs when I should be getting 200mbs,  this is all on wi fi.  I have tried it on cable, and that reached 77.  My computer is capable of handling 200mps. I had an engineer visit yesterday, and he measured 200mps on his Phone? or whatever it was. He did it twice, with the same result. Any suggestions please? 

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pyrotenax
Fibre optic
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Message 2 of 17
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Re: Download Speed

To help ... can you post up some stats from your router ?

192.168.0.1 (normal router mode)

or

192.168.100.1 (modem mode only)

but dont login , just click on the stats link




Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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Superuser
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Message 3 of 17
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Re: Download Speed

What make and model of phone?


Wireless is so flakey that unless you are on the 5ghz band on an AC router and using an AC wireless device, you won't get anywhere near 200Mbs
~~~~~~~~~~~~~~~~~~~~~~~~~
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acederby
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Message 5 of 17
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Re: Download Speed

Hi and thank's for your reply.

 

Sorry for the long gap between question and reply.  but I have had a busy week with hospital appointments.  So I rang customer services, the guy has pot the modem into search   for the best setting.  Or something like that.  He has said keep an eye on it for a week or so, and if it continues to be low, give them another ring.   My broadband at the moment is better, but far from the 200mbs. As for the stats, sorry you have lost me.  Unfortunately I am not that clever, when it comes things like that. As for you Chutwutt, thank's for your comment.  (not)  think yourself lucky you understand everything.  I understood that this forum is also for Questions.

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acederby
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Message 6 of 17
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Re: Download Speed

Thank's Shafreya

I have to look into this. However it is not much better with wired connection.
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Superuser
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Message 8 of 17
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Re: Download Speed

Just looking at it, that phone will never reach 200Mbs, it just can't handle it.


Should focus on the desktop for speeds and diagnostics.
~~~~~~~~~~~~~~~~~~~~~~~~~
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Superuser
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Message 12 of 17
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Re: Download Speed

"Description: Realtek PCIe FE Family Controller #2"


As that's an FE controller you will not get above 90Mbs wired at any point. You will need new hardware (can get gigabit USB adapters, can be hit and miss so read reviews) to go above there.
~~~~~~~~~~~~~~~~~~~~~~~~~
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pyrotenax
Fibre optic
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Message 2 of 17
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Helpful Answer

Re: Download Speed

To help ... can you post up some stats from your router ?

192.168.0.1 (normal router mode)

or

192.168.100.1 (modem mode only)

but dont login , just click on the stats link




Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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Superuser
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Message 3 of 17
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Re: Download Speed

What make and model of phone?


Wireless is so flakey that unless you are on the 5ghz band on an AC router and using an AC wireless device, you won't get anywhere near 200Mbs
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
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chutwutt
Superfast
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Message 4 of 17
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Re: Download Speed

this Op posts no detail then expects answers.

yo

 

Oi

 

details

 

omg, we r not mystic meg

 

jeez louise.

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acederby
Up to speed
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Message 5 of 17
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Re: Download Speed

Hi and thank's for your reply.

 

Sorry for the long gap between question and reply.  but I have had a busy week with hospital appointments.  So I rang customer services, the guy has pot the modem into search   for the best setting.  Or something like that.  He has said keep an eye on it for a week or so, and if it continues to be low, give them another ring.   My broadband at the moment is better, but far from the 200mbs. As for the stats, sorry you have lost me.  Unfortunately I am not that clever, when it comes things like that. As for you Chutwutt, thank's for your comment.  (not)  think yourself lucky you understand everything.  I understood that this forum is also for Questions.

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acederby
Up to speed
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Message 6 of 17
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Re: Download Speed

Thank's Shafreya

I have to look into this. However it is not much better with wired connection.
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acederby
Up to speed
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Message 7 of 17
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Re: Download Speed

Sorry  my phone is a Nokia Luma 520.

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Superuser
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Message 8 of 17
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Re: Download Speed

Just looking at it, that phone will never reach 200Mbs, it just can't handle it.


Should focus on the desktop for speeds and diagnostics.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

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acederby
Up to speed
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Message 9 of 17
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Re: Download Speed

 Doe's this help?
 
 
 
Virgin Media
81.106.186.192
5 stars
 
PING
16 ms
DOWNLOAD
43.19 Mbps
 
UPLOAD
12.30 Mbps
 
 
Describe your overall satisfaction with your current internet service
       Very Satisfied      

Satisfied        Neutral        Unsatisfied        Very Unsatisfied      

SUBMIT
 
 

 

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acederby
Up to speed
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Message 10 of 17
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Re: Download Speed

Name: Ethernet 2
Description: Realtek PCIe FE Family Controller #2
Physical address (MAC): **:**:**:**:**:**
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.53.98/16
IPv6 address: fe80::3837:137a:d421:3562%5/64
DNS servers: 194.168.4.100, 194.168.8.100
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 2
Description: Microsoft Wi-Fi Direct Virtual Adapter
Physical address (MAC): **:**:**:**:**:**
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.209.179/16
IPv6 address: fe80::71fc:61:f58d:d1b3%11/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Ethernet
Description: Kaspersky Security Data Escort Adapter
Physical address (MAC): **:**:**:**:**:**
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.150.110/16
IPv6 address: fe80::1cf9:3b00:4cd6:966e%12/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Wi-Fi
Description: Realtek RTL8723BE 802.11 b/g/n Wi-Fi Adapter
Physical address (MAC): **:**:**:**:**:**
Status: Operational
Maximum transmission unit: 1500
Link speed (Receive/Transmit): 54/72 (Mbps)
DHCP enabled: Yes
DHCP servers: 192.168.0.1
DHCP lease obtained: ‎10 ‎March ‎2017 08:47:35
DHCP lease expires: ‎11 ‎March ‎2017 08:47:35
IPv4 address: 192.168.0.12/24
IPv6 address: fe80::b518:8b1:6aba:3781%6/64
Default gateway: 192.168.0.1
DNS servers: 194.168.4.100, 194.168.8.100
DNS domain name:
DNS connection suffix:
DNS search suffix list:
Network name: VM5785717
Network category: Public
Connectivity (IPv4/IPv6): Connected to Internet / Connected to unknown network


Name: Bluetooth Network Connection
Description: Bluetooth Device (Personal Area Network)
Physical address (MAC): **:**:**:**:**:**
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.183.107/16
IPv6 address: fe80::a9b3:888e:aa17:b76b%13/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 3
Description: Microsoft Teredo Tunneling Adapter
Physical address (MAC): **:**:**:**:**:**:00:e0
Status: Not operational
Maximum transmission unit: 1472
IPv6 address: fe80::100:7f:fffe%7/64
Connectivity (IPv4/IPv6): Disconnected


Name: isatap.{237EB536-162F-4B60-A090-F800F76A169A}
Description: Microsoft ISATAP Adapter #3
Physical address (MAC): **:**:**:**:**:**:00:e0
Status: Not operational
Maximum transmission unit: 1280
IPv6 address: fe80::5efe:192.168.0.12%18/128
DNS servers: 194.168.4.100, 194.168.8.100
Connectivity (IPv4/IPv6): Disconnected

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