Thanks, but this problem only began occurring last night. Then again, I have only started this BQM from last night but I have been able to use the broadband every night prior with no disconnections for things like VPN and Xbox. I can't even log on to Xbox Live let alone login to my VM account without it telling me "the server stopped responding".
You'll have to wait for someone wiser than me to answer that. I know that this'll sound silly but, have you checked that the cable going into your router is screwed in properly at both ends? It's almost looks like you've got a loose wire.
Aye I went through all that with the Indian rep this morning. Even did a router reset to factory defaults, but she couldn't ping my router because she, who works for the ISP, didn't have that facility. That just made me laugh.
She wanted me to put it into modem mode but I said what is the point when that will prevent me from doing any further diagnostics that require Internet access and she does not have the facility to ping.
Oh well, that's me out of ideas (I'm a Brickie. ). Virgin staff are currently taking 1-2 weeks (From your last post. Bumping puts you to the back of the queue.) to reply to tech' stuff on here. With luck, someone else with a bit of knowhow will get back to you before then. Good luck!