Sorry to hear about the slow speeds you're getting at the moment. I can see this is caused by fault: F004400545 in your area which we're reviewing on the 28th June. If you keep in touch with us we will be more than happy to keep you updated on any progress or changes.
Thanks for your patience with this,
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Hi Heather, thanks for your reply. I'm recording my issues periodically in order to make my argument for further discount. This fault or similar has been occurring for years, always with the resolution on months away.