Sorry to hear about the slow speeds you're getting at the moment. I can see this is caused by fault: F004400545 in your area which we're reviewing on the 28th June. If you keep in touch with us we will be more than happy to keep you updated on any progress or changes.
Thanks for your patience with this,
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Hi Heather, thanks for your reply. I'm recording my issues periodically in order to make my argument for further discount. This fault or similar has been occurring for years, always with the resolution on months away.
Further to Heather_J's post, the review for F004400545, has been moved to 06/09/2017. I'm very sorry for any inconvenience that this may cause.
In addition to this, you also appear to be affected by an SNR issue in the area under the fault ticket F005209247, with a review set for 07/04/2017. With this, you might find that these services are intermittent at the moment: Virgin Broadband, Interactive, On Demand and TiVo® services (Network Availability).
Your equipment levels also indicate an issue with SNR. I'd like to check back in with you regarding this next week to see if the ticket is still open for this. If closed, and the equipment levels are still out of spec, I'd then like to arrange an engineer visit to investigate further.
This is the story of the issue. Remedy date is always put back.
Can Virgin Media please arrange for a routine discount to be applied to my bill.
Also I would like to take advantages of additional services at no extra cost (such as Phone Line) to make up for the lack of Internet capable to supply the services that I subscribe to at the times I want and expect to be able to utilise them.