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Praeceps
On our wavelength
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Message 1 of 5
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Do 50mb existing customers get the 100mb upgrade?

Hey there I was browsing the site for my friend and noticed that you offer broadband at 100mb yet I still have 50mb? Do 50mb existing customers get the 100mb upgrade?

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chutwutt
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Message 2 of 5
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Re: Do 50mb existing customers get the 100mb upgrade?

dude, phone Vm retentions....quickest way... youl get an answer there and then.

100 is their lowest now but you could be waiting ages if you dont call.

 

 

Or just sod it and go for 300 if its available!

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voicon
Up to speed
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Message 3 of 5
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Re: Do 50mb existing customers get the 100mb upgrade?

Looking at past speed upgrades you will get a free boost at some point, this can be quite quick or you could be waiting some time, it all depends on location and when they eventually get to you.

You could ring up and see if they will do it now, but I if you've been happy with 50mb for however long you've had it 100mb will be fine for you, if you go to 200 or 300 (if available) they will want you to re-contract for another year, you may lose loyalty discounts etc so just be careful.

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Kallor
On our wavelength
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Message 4 of 5
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Re: Do 50mb existing customers get the 100mb upgrade?

I called customer services the day the new bundles came out  free upgrade too 100mb was sorted in 5 mins, don't wait just give them a bell.

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Praeceps
On our wavelength
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Message 5 of 5
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Re: Do 50mb existing customers get the 100mb upgrade?

Hey there, yeah I did think about phoning them but it was midnight at the time and people were asleep so I didn't want to disturb anyone.

Thanks I'll give them a go now.

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