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Ianm2585
Tuning in
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Direct complaint phone number

Has anybody got a easy route to get through to cancellations as im getting naffed off trying to ring vm every month to get my bill reduced due to the shoddy service in area 31 and constant fairytales about repairs.have tryed this morning but cant get through to anyone and thats after constantly putting my customer number in as it is not recognised and then being told the wait is 15 minutes flamin joke just like area 31.

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Dave_cq
Trouble shooter
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Re: Direct complaint phone number

I think you need to speak to the UK based Retentions team ... phone during normal office hours ... 150 from a Virgin Media phone or 0345 454 1111 from any other phone and select the prompts  1  >  4  >  5  to 'Thinking of leaving us'.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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