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Registered: ‎04-05-2011
Message 1 of 12 (302 Views)

Dire Speed paying for Top Package

Hi all

Im in the westmids and been getting dire service all week. Unable to stay conected to streamimng services or update windows and software.

Getting 18meg and paying for 152.

anybody else in the same boat?

Im thinking of downgrading my service or getting sky/bt cable

Cheers

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Rising star
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Message 7 of 12 (318 Views)
Helpful Answer
confirmed by PubZombie
‎21-04-2017 11:23

Re: Dire Speed paying for Top Package

Depends where in the west midlands you are, I am in Area 04 Rowley Regis and have had over utilisation issues since December 2014 and still waiting for it to be fixed.

Take a look at my thread link below along with my 12 so called REVIEW dates.

You have 2 options stay and keep asking for bill credits or leave and get BT Fibre if available to you.

Good luck and I hope you don't have to wait to long for a fix. 



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Superfast
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Message 2 of 12 (295 Views)

Re: Dire Speed paying for Top Package

That's good - I get anything from 56kbps to 2MBps in the evenings.

 

Most probably overutilisation - if you're now already aware here's what will happen.

1. They'll apologise
2. They'll give you a fault code and a date in the future when it will be reviewed
3. They'll move that date
4. They'll go back to step 2.

Rinse and repeat.

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Message 3 of 12 (287 Views)

Re: Dire Speed paying for Top Package

Keep asking for a refund credit against your account 

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Forum Team
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Message 4 of 12 (241 Views)

Re: Dire Speed paying for Top Package

Hi PubZombie,

I am honestly sorry for the slow peak time speeds you've been experiencing. The amount of simultaneous Internet users at peak times is the cause and a network upgrade, to increase capacity, is required to resolve this. 
This type of issue can have a lengthy lead time - what normally happens is that a review date is provided and, if the pre-upgrade work hasn't completed by that date, a new date will be given. 
I've sent you a PM (purple envelope icon, top right of page) outlining your credit options.
Thanks for coming to our Forum for help with this, we shall at least keep you notified of progress.

 


Jen
Forum Team



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Message 5 of 12 (233 Views)

Re: Dire Speed paying for Top Package

Thank you Jen for a comprehensive and forthright reply. Much appreciated
Cheers
PZ
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Message 6 of 12 (172 Views)

Re: Dire Speed paying for Top Package

Hi All,
Received a message the other day saying this is now resolved but I'm still suffering downtime and massive speed loss - I have replied to the message I had but received no reply.
Anybody else still have oversupscription issues? VM must be doing very well in my area
TA
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Rising star
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Registered: ‎09-12-2014
Message 7 of 12 (319 Views)
Helpful Answer
confirmed by PubZombie
‎21-04-2017 11:23

Re: Dire Speed paying for Top Package

Depends where in the west midlands you are, I am in Area 04 Rowley Regis and have had over utilisation issues since December 2014 and still waiting for it to be fixed.

Take a look at my thread link below along with my 12 so called REVIEW dates.

You have 2 options stay and keep asking for bill credits or leave and get BT Fibre if available to you.

Good luck and I hope you don't have to wait to long for a fix. 



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Message 8 of 12 (151 Views)

Re: Dire Speed paying for Top Package

Bumping this as asked to by moderators.
I'm still getting frequent drops of service and speeds. Meant to be on the top package but frequently as low as 7mb download and several outages a day combined with loss of catchup to services.
Can I have my credit reinstated please
Thank you for your time.
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Message 9 of 12 (134 Views)

Re: Dire Speed paying for Top Package

As well as Internet and catchup we are now also losing tv channels with the error 'insufficient signal strength ' displaying on screen
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Message 10 of 12 (118 Views)

Re: Dire Speed paying for Top Package

Yet again internet outage and no catch up tv.
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