For what it is worth i have been directed here by someone from the Virgin Media facebook page to get more information about a service i am not getting. Looking around it seems i am not alone.
I should be getting close to 50mbps. I have had 1-3 mbps speeds since the end of November. I was initially told it would be fixed by 27th January. This has since passed.
Tonight i rang up the call centre and was told it may or may not be fixed by April!
That means i could be suffering this issue for 5 months or over. So far i have been given one £5 reduction and will get another next month. I have been told i have to ring each month to get this reduction.
I'm looking for reasons to stay with Virgin Media but im starting to find i don't have many.
I am sorry to read that you have been experiencing slow broadband speeds for this length of time. I know how frustrating this can be.
When I checked your connection, I can see the high peak time traffic fault in your area that you mentioned. The reference number is F003597249 and with a review date of 6th April. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The review dates unfortunately can change due to the work that is needed to improve the bandwidth. The upgrade work itself can involve: implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc which requires planning permission.
For further updates, by all means post back here nearer the date and we'll gladly check this for you.