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ShadowLT
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Degraded Download Speeds

Third day in a row now our download speeds have been below 10mb, just a day after engineer's visit...

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Re: Degraded Download Speeds

Hi ShadowLT,

 

Thanks for posting!

 

I'm really sorry to hear you're still having trouble with your connection.

 

I've run diagnostics on your equipment and I can see issues with your Upstream Power levels and you Modem SNR. This is a bit unusual to see so soon after a technician has been out.

 

I'd like to arrange for another technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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