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jellyroll
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David, you're flying at your new speed ... or not?

On 11/8, I received an e-mail with the heading above to tell me that my speed had been increased from 152 Mbps to 200 Mbps. Following a previous problem (now resolved) with contention in my area, I check my speed regularly and recent average speeds are as follows:

Pre-increase, dates 20/7 - 28/7 average = 134 Mbps

Pre-increase, dates 29/7 - 2/8, on holiday

Pre-increase, dates 3/8 - 11/8 average = 136 Mbps

Post-increase, dates 11/8 - 18/8 average = 137 Mbps

Post-increase, dates 18/8 - 25/8 average = 139 Mbps

so my speed appears to have increased slightly but not by the step change I would have expected.

I have a TP-Link Wifi adapter attached to my PC that allegedly can handle speeds up to 300 Mbps so I have not made any changes to any settings.

Is there some change I need to make to get the full benefit of the increased speed or is there some other problem?

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Superuser
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Message 2 of 19
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Re: David, you're flying at your new speed ... or not?

You could check that your super hub has picked up the correct 200Mbs config. If you go to http://192.168.100.1/ to get the super hub GUI. Don't login but instead click on the Router Status button in the top right of the screen. On the next screen click on Operation Configuration then look for Primary Downstream Service Flow. Under that heading the value for Max Traffic Rate should be 220000000 bps if your hub is correctly configured for 200Mbs.

Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. Wireless adapter makers always quote theoretical speeds, so your wireless adapter is unlikely to get anywhere near 300Mbps in the real world.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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jellyroll
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Message 3 of 19
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Re: David, you're flying at your new speed ... or not?

Thanks for your reply. My super hub appears to be configured correctly.

I appreciate what you say about wired tests and that my adapter may never achieve 300 Mbps but, to counter that, even before the alleged speed increase, I have occasionally recorded speeds between 145 and 150 Mbps so my set up should be able to deal with speeds up to that level.

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legacy1
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Message 4 of 19
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Re: David, you're flying at your new speed ... or not?


jellyroll wrote:

Thanks for your reply. My super hub appears to be configured correctly.

I appreciate what you say about wired tests and that my adapter may never achieve 300 Mbps...

Sounds like you have done the simple tests and checks then...so what speed do you get in modem mode with a PC to the modem mode port?

 

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Superuser
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Message 5 of 19
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Re: David, you're flying at your new speed ... or not?

The key word being "occasionally" because wireless is rarely stable enough to give consistent results.

Regardless, VM don't guarantee wireless speeds so without a wired test to see what speed is being delivered to the hub it is almost impossible to diagnose where the speed bottleneck is.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Superuser
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Message 6 of 19
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Re: David, you're flying at your new speed ... or not?

You may not of changed anything with your setup but other factors outside of your control may of changed.


Generally speaking as wireless becomes more congested as more people get into it, the speeds will drop.


If you want speeds you are just going to have to wire up, or get AC network cards in your tech and a good AC 3rd party router.

Convienience comes at a cost.
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jellyroll
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Message 7 of 19
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Re: David, you're flying at your new speed ... or not?

Thanks for the replies. I appreciate that connecting my PC to the superhub with an Ethernet cable would be helpful but I'm not sure if the Ethernet adapter in my PC is fast enough. If I go into Device Manager/Network Adaptors, I see "NVIDIA nForce 10/100 Mbps Ethernet" listed. Am I correct in assuming this would not deal with speeds above 100 Mbps?

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Superuser
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Message 8 of 19
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Re: David, you're flying at your new speed ... or not?

You are correct.  You need a gigabit (10/100/1000) Ethernet adapter to get speeds above 100Mbps.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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jellyroll
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Message 9 of 19
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Re: David, you're flying at your new speed ... or not?

I've been waiting patiently in the hope that someone from Virgin Media might reply. In the meantime, speeds have actually got worse rather than better. Since Fault F003238436 was resolved in June (see my Post "152 Mbps or not") download speeds were solid at around 135 Mbps. In the last couple of weeks they have been extremely variable.

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Superuser
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Message 10 of 19
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Re: David, you're flying at your new speed ... or not?

Seems like you've somehow slipped through the net. Will flag it for you.

@ModTeam
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