DY4 area, just rang virgn help line, agent tried to fob me off, after a while said there was maintenance in area for 1 month, would not tell me the area affected. Asked to raise a complaint, spoke to supervisor, who told me I will get slow speeds during maintenance window up to 12th march 2017!!!
Offered 25% discount on my bill......which would be great but I am only getting 10% of the speed I am paying for O_o
So that math does not make any sense.
I have raised an official complaint, at which point I asked what will be done to resolve this issue, the response was "nothing", they will try to contact me within a week to discuss.......and I guess if I miss this "phone call" the complaint dissappears.
Also admitted that during night and weekends the speed would be back to normal.
As we are all getting a constant slow speed in evening this is not high utilisation, they have capped the speed, perhaps to prevent the high utilisation issue.
This is the defintion of a capped service, that I was not informed about. This is not the defintion of "maintenance in the area".
Not sure whtehr to just go to financial ombudsman or just cancel my service, I think I will cancel as I don't like paying for something that I am not getting and can't be bothered complaining for 3 months.
230kb/s during evenings, are you kidding me.
Broadband status page says normal broadband. Googbye Virgin.