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Fordprefect
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Message 1 of 8
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DY1 Poor download speeds 4pm onwards

As is customary with virgin about once a year suffer problems with connection speed/quality

There is no fault listed on the service status page, however running check your connection does find fault though the recommend course of action (modem restart) doesn't resolve anything.

I have acces to 4 other modems in the area all reporting reduced download speeds in the evening. Please could i get some information on the fault asap.

 

 

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Fordprefect
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Message 2 of 8
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Re: DY1 Poor download speeds 4pm onwards

obligatory modem stats.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID113109110111112114115116
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-1.41-1.84-1.44-1.17-1.08-1.45-1.42-1.01
RxMER (dB)35.0835.4235.6035.2535.0835.4235.4235.60
Pre RS Errors42546198148615931721931789494
Post RS Errors285305966304286298313288

 

Upstream   US-1 US-2 US-3 US-4

Channel TypeN/AN/A2.02.0
Channel IDN/AN/A34
Frequency (Hz)N/AN/A3260000025800000
Ranging StatusOtherOtherSuccessSuccess
ModulationN/AN/A16QAM16QAM
Symbol Rate (Sym/sec)N/AN/A51200005120000
Mini-Slot SizeN/AN/A44
Power Level (dBmV)N/AN/A47.0045.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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StuartMil
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Message 3 of 8
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Re: DY1 Poor download speeds 4pm onwards

Same in DY8, getting an average of about 3.5Mbps downstream all evening (on a 100Mbps connection) and 6Mbps upstream.

 

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StuartMil
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Re: DY1 Poor download speeds 4pm onwards

And up to 50Mbps down / 5.9Mbps up at 23:40. This is network / contention.

 

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StuartMil
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Re: DY1 Poor download speeds 4pm onwards

Any chance of getting the fault reference for the DY* utilisation issue please?

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Fordprefect
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Message 6 of 8
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Re: DY1 Poor download speeds 4pm onwards

Stuart from past forum dealings its best not to bump posts as VM forum staff work from oldest post first. Replies tend to put you back at bottom of the response queue.

I'm not sure if that still applies but it probably best to leave the post till VM representative replies.

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Tom33
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Message 7 of 8
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Re: DY1 Poor download speeds 4pm onwards

DY4 area, just rang virgn help line, agent tried to fob me off, after a while said there was maintenance in area for 1 month, would not tell me the area affected. Asked to raise a complaint, spoke to supervisor, who told me I will get slow speeds during maintenance window up to 12th march 2017!!!

Offered 25% discount on my bill......which would be great but I am only getting 10% of the speed I am paying for O_o

So that math does not make any sense.

I have raised an official complaint, at which point I asked what will be done to resolve this issue, the response was "nothing", they will try to contact me within a week to discuss.......and I guess if I miss this "phone call" the complaint dissappears.

Also admitted that during night and weekends the speed would be back to normal.

As we are all getting a constant slow speed in evening this is not high utilisation, they have capped the speed, perhaps to prevent the high utilisation issue.

This is the defintion of a capped service,  that I was not informed about. This is not the defintion of "maintenance in the area".

Not sure whtehr to just go to financial ombudsman or just cancel my service, I think I will cancel as I don't like paying for something that I am not getting and can't be bothered complaining for 3 months.

Absoultely disgusting.

230kb/s during evenings, are you kidding me.

Broadband status page says normal broadband. Googbye Virgin.

 

 

 

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StuartMil
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Message 8 of 8
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Re: DY1 Poor download speeds 4pm onwards

F003864632 ... review by April 2017...

 

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