I've been with VM for more than 5 years over the course of 2 addresses at my last house (DE22) I never had an issue.
However since I moved here 2 years ago I have continually had poor broadband speed. twice I have called to cancel at the end of my contract and twice I've been told that they will send an engineer out to sort and give me some gimmick to keep me as a customer (sky sports/movies free for 6 months).
When the engineer comes he always says the same thing, "I don't know why they sent me here if you can get a connection there is nothing else I can do." or the best one is "Yeah I get the same at my house, nothing I can do, they will be rolling out updates that'll improve it." It's been 2 years!!!
It just took me 5 hours to download something that is 1.6GB! I'm paying for 100MB/s....
While the free stuff is all well and good, I rely on my Internet connection for many things, and the speed and constant drop connections are awful. I don't think I'll be renewing again.
If there is any way that I can fix this or VM can please let me know.