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petebrown8
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Message 1 of 16
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Customer service issues

Can anyone give the direct contact number for customer service/complaints

I have raised a complaint and still no resolution or response

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Superuser
Superuser
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Message 2 of 16
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Re: Customer service issues

 

from your Virgin Media phone or mobile
or
*
from any other phone
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petebrown8
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Message 3 of 16
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Re: Customer service issues

Thanks for the reply

I've already been there hence for ask for a direct dial

No help what so ever

I raised this complaint over a week ago now and the operator said I would get a call back
Under complaints guide line these should be responded to within 5 days
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Bartman007
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Message 4 of 16
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Re: Customer service issues


petebrown8 wrote:
Thanks for the reply

I've already been there hence for ask for a direct dial

No help what so ever

I raised this complaint over a week ago now and the operator said I would get a call back
Under complaints guide line these should be responded to within 5 days

This is their complaints procedure, and nothing is mentioned about 5 days, but it does say:

"We will try our best to resolve your complaint during your initial phone call. However, where this is not possible, we will agree a course of action with you and provide you, where possible, with clear timeframes and next steps for the resolution of your complaint."

I have been through all their complaints procedures and also escalated it to CISAS

Regards






----------------------------------------------------------------------------------------------------------------------




All the information I provide is available on Google Search, I just make it simple for you Smiley Happy
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Superuser
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Message 5 of 16
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Re: Customer service issues

Was it offshore you spoke to? Their scripts tell them what to say but not what to follow up on by the sounds of it.



If you are going to write a formal complaint, send it by recorded mail.
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All posts made are personal opinions as I do not work for VirginMedia.
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petebrown8
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Message 6 of 16
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Re: Customer service issues

Sound like a possibility

I will have to call again today

It's not good
I wish I never left sky now 😠
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petebrown8
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Message 7 of 16
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Re: Customer service issues

Guess what still no call from their team

Come on virgin what are you playing at
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Rancid
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Message 8 of 16
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Re: Customer service issues

VMs CS is by design to field calls without doing anything.
they have not the power or authority to do anything other than repeat scripted replies.

Personally I really don't know how they face work on a daily basis
Area 21 SW16 crap speeds for 12+ Months... current fault F004332018, Complaint COM101113771 Ignored, VM code of conduct Ignored... Avoid VM at all costs
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deamondiamond
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Message 9 of 16
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Re: Customer service issues

I raised a complaint over 6 months ago, received a letter to be told someone would be in touch.


I'll give you one guess as to what happened....

 

Yep! Not heard a thing! 

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Forum Team
Forum Team
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Message 10 of 16
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Re: Customer service issues

Hi petebrown

Thanks for taking the time to get in touch with us on the forums about the complaint you have mentioned.

In order to look into with our teams if you have not had a response can you please get in touch with the teams either

via 150 or 0345 454 1111 or via Webchat where our teams can clear security with you and work to resolve any issues you have with this support option.

Alternatively you can write into us on the address you can find on the same page as the Webchat options.

Please keep in touch with us and let us know if we can support with this or anything else going forwards.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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