It’s amazing how they don’t offer a group for poor customer service!
so, last week internet went down about 5 times in a week. Then today my 20Mb upload drops to 0.2Mb.
I try and go to online chat and give up after a 30 min wait. Although I keep being updated every 2 mins to say I am 2 seconds away from being connected!
so later tonight I decide to phone, after a 15 minute wait I am told it’s a national issue. Then I am explain that a relation 1 mile away with virgin broadband doesn’t have the same issue? Oh then I am told it’s just my postcode area. So I ask how long to fix? Oh our technicians are working on the problem and it will be between 24-48hrs. So what is the problem? Oh I don’t know!
If the operator doesn’t know the problem, how can they provide a fix time!
Sounds to me like a load of rubbish!
When it’s working Virgin Internet is brilliant but when it goes wrong the customer service and incident communication is awful. So I will phone up the billing team on Monday and let then know I will suspend my direct debit and make only a 66% payment this month as I feel this is the service I have been provided.
Virgin get your customer service sorted and this includes two factor authentication for security reasons.