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grahamjohnson10
On our wavelength
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Croydon Very Slow Speeds.

I'm meant to be getting 150Mbs but only getting 73Mbs.

In the evening I'm lucky to get 10Mbs.

http://beta.speedtest.net/result/6126735818

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Forum Team
Forum Team
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Re: Croydon Very Slow Speeds.

Hey grahamjohnson10,

Thanks for posting Smiley Happy

Sorry to hear about the slow speeds you're currently experiencing. I've taken a look into this and I can see that we're working on a fault in your area under ref: F004609075, that is responsible for reducing speeds, especially during peak time hours. To resolve this we will need to undertake network upgrade, with this in mind the fault is being reviewed on the 19th April.  

Please keep in touch for updates,

Thanks for your patience.

Heather_J

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PeteJ
Tuning in
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Re: Croydon Very Slow Speeds.

Ah, Mr Johnson, please let me formally introduce you to the land where VM customer speed issues come to die.

It's futile reporting issues as the oversubscribed area may, on occasion, favour the newbies.

Whilst all of Croydon and the rest of England share in your frustration at the abismal service, there is next to sweet zero all you can or they'll do to resolve it.

Welcome to the VM Zero club!