Thanks for your post and apologies to hear you've been re-contracted due to downgrading your services
Whenever you re-neogiate a deal, a new contract term follows.
If you downgraded due to a speed issue then it may of been better to allow us to resolve the speed issue you were having instead. Have you reported this issue to us before via the helpline? If so what did the agents say?
Come back and let us know.
Kath_F Forum Team
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