Do users know the continuing slow speeds in the NG15 area at peak times will not be improved until at the earliest 3rd May? The council is getting the blame for approving the work required to upgrade the cable I'm being told. I've been told that for the third time, 1st time in October 2016 again in January 2017 and now May 2017. Not happy as customer services are happy to sign off with the words can I help with anything else.
NG15? Are you in Hucknall then and therefore under Ashfield District Council?
Edit: Either way, as the necessary works might not be that local to you, it might be worth asking VM which planning authority is allegedly causing the holdup and ideally getting a planning reference. If they can't provide that information, then it would smell very much like a buck-passing excuse.
Finally! I've found a thread talking about the exact same problem I'm STILL getting even after consistently being told it would be resolved by the end of May.
We're in June now and I'm only getting 50 down and a solid 20 up (I'm on the vivid gamer bundle so that should be 200 down - often or not I'm only getting between 5 and 10Mb down in the evening).
This is simply not acceptable. What's even more incredible is that Virgin are still happy to charge me the full price each month for this bundle so I have to phone every month to get a pathetic £5 - £10 knocked off my bill.
I'm really unsure what to do now. I'm fed up of calling 150 and being put on hold for 30 - 45 minutes only be told by someone reading from a script at the other end that they've "boosted the power to my modem and call back in an hour if I see no improvements" ... sure ... nice way to get rid of a customer from bothering you.
This has been going on for me since the end of February, what's also laughable is the broadband status check that continues to faithfully report that there are no problems in my area.
Think the only option now is for one last try at calling customer support, then it's back to copper wire for me, I'm tired of this poor service.
The review date given above is not a date for when the issue will be fixed, you are affected (like many others) by a problem that Virgin Media refuse to fix for years at a time. Move to a different ISP as soon as possible if you need to get a service which is as advertised because VM will not be providing that for a long time.
I am in a Virgin Over Utilised Area - F003320128 - Ongoing faulty unreliable service from Virgin Media since July 2015
Hi alalx, thanks for the warning and I'm already aware it's an "estimate".
The issue has been on going since Februrary for me. One "estimated" fix date was end of May which we've flown passed and now its end of July. If they don't meet that deadline Virgin can definitely "go do one". It's not far from robbery what they're doing, but they'll continue doing it and continue to get away with it I guess, so the only option is not to give them my money.
I don't even get why this "Over Utilised Area" fault code exists. Surely they know before hand what capacity they can cope with, but nope, another classic example of a sales department focussing on sales whilst the technical/engineering side of things just can't keep up and they don't communicate with each other or more importantly their existing customers. Utter shambles.
Sorry to hear you've been in this situation a hell of a lot longer than I have! Do they still try and charge you full rate each month? I have to phone each month to get money of my bill.
Forgot to add that this Virgin Over Utilised Area - F003320128 means I'm paying for 200Mb and during peak times getting between 2 - 8Mb/s. Seriously. I could write the binary down on paper. Post it (second class) and still get a response quicker than this joke.