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markxroberts
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Contention problem?

I have a 70 Mb connection.  In the morning I get this.  In the evening, I don't.  Restarting the router doesn't help.  Is this a contention issue?

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pete7049
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Re: Contention problem?

The short answer is, yes, probably. How far does your speed drop at peak times?

F003443743. December '14 - May '17.
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markxroberts
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Re: Contention problem?

Thanks.  Close to 70 Mb in the morning.  Somewhere between 3 and 5 in the evening.

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pete7049
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Re: Contention problem?

Yeah, it sounds like Contention. Type the start of your postcode into the search bar at the top of this page. You may get some info' about your area. 

The VM Staff are taking about a week to reply to threads on here at the mo, so try to avoid bumping, as it puts you to the back of the queue.

Good luck!

F003443743. December '14 - May '17.
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Re: Contention problem?

Hi markxroberts,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004115164). Our technicians are working to get this sorted out as soon as possible and have set a review date of 25th January 2017.

 

I've also sent you a private message so I can confirm some of the details on your account.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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