Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004115164). Our technicians are working to get this sorted out as soon as possible and have set a review date of 25th January 2017.
I've also sent you a private message so I can confirm some of the details on your account.
Look forward to hearing from you!
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