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damonsmithies
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Constantly slow speeds

Hi,

I currently pay for the 200mb package. For the first 6 months it was fine but it has slowly been dropping and dropping until now, where I now have an appalling speed.

Can anyone offer any suggestions? For the record, I work in the IT industry, programming and network administration for that fact but these things, as far as I can see are totally out of my control... Image of current speed attached for reference. BD10 area FYI.

 

Untitled-5.png

 

 

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damonsmithies
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Re: Constantly slow speeds

Nobody available to assist? Currently at 15Mbps, during the day, off peak.

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Spookyville
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Re: Constantly slow speeds

Welcome to the club. As you will see by these forums, its not uncommon! BD12 here, we should be getting 200, get a fraction of that during evenings and weekends (as low as 0.2 quite regularly). Over utilised area. Been like this for about 9 months now here give or take with the next "review" date of April 2017.

 

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Forum Team
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Re: Constantly slow speeds

Hi damonsmithies,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004935996). Our technicians are working to get this resolved and have set a review date of 26th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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