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upintheair
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Consistently Poor Download Speed, Consistently Poor Upload Speed

I'm on Vivid 100 and for a while have been consistently been receiving about a tenth of the service that is advertised. Below is an example of three speed tests, taken at 3 different parts of the day with a direct wired connection to the Virgin router.

Download:8.52Mbps
Upload:560 kbps

Download:11.36Mbps
Upload:620 kbps

Download:10.49Mbps
Upload:560 kbps

Is there anyone who can look in to this at all?

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Router stats (from 27/10)
Downstream Status
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 299000000 7.5 38.6 256 qam 7
2 323000000 7.6 38.6 256 qam 10
3 315000000 7.4 38.9 256 qam 9
4 307000000 7.4 38.9 256 qam 8
5 291000000 7.5 38.9 256 qam 6
6 283000000 7 38.9 256 qam 5
7 275000000 7.1 38.9 256 qam 4
8 267000000 7.8 38.9 256 qam 3
9 259000000 8 38.9 256 qam 2
10 251000000 8 38.9 256 qam 1

Upstream Status
Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
49 37600000 ATDMA 37.8 64 qam 6400000 5120
51 24400000 ATDMA 37 64 qam 6400000 5120

Network Log
Date And Time Error Number Event Description
2016-10-27 10:10:10.00 82000200 No Ranging Response received
2016-10-27 10:10:36.00 84000700 RCS Partial Service
2016-10-27 10:18:15.00 84020200 Lost MDD Timeout

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Superuser
Superuser
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Re: Consistently Poor Download Speed, Consistently Poor Upload Speed

Where are you doing those tests? Also when.


If that's the speed of direct downloads, most of not all are measured in MBs not Mbs (1MBs = 8Mbs). This would make your speeds look much more inline with what you would expect.

You can always go to www.speedtest.net and send the picture of the result here.
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upintheair
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Re: Consistently Poor Download Speed, Consistently Poor Upload Speed

https://speedof.me/ 

First test was on 27/10, Second on 30/10, Third 01/11.

Spread out the tests into morning, noon and night but other tests i've done yield similar results. Occasionally the download speeds will hit 40-50Mbps, but then will go through periods of a reduction back down to 10-20Mbps. The upload speeds usually stay under 1500kbps, often showing to be under 1Mbps.

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upintheair
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Re: Consistently Poor Download Speed, Consistently Poor Upload Speed

virgin.jpg

Tested again.

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Forum Team
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Re: Consistently Poor Download Speed, Consistently Poor Upload Speed

Hi upintheair, 

 

Thanks for your post and apologies to hear that you are having an issue with your speeds. 

 

I have taken a look at your account and it looks as though your Downstream Power levels could do with some adjustments. Everything else is looking good in terms of the area. 

 

We'll need an engineer to come out and have a look at things. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon, 

Kath_F
Forum Team

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