Thanks for taking the time to post on the community.
Sorry to read you are experiencing issues with your broadband connection. I can imagine how annoying this must be.
I've managed to locate your account, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running stable, which is good.
Do you notice intermittent connection on both wired and wireless devices? Do any of the lights change on the router at all?
Have you completed a speed test through a wired device to see what speeds you achieve?
Let us know how you get on
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